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Our Policies

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Shipping and Handling

We ship orders as soon as each piece has been made to our satisfaction. Please allow up to 4-6 days from the day of purchase for order to be ready to ship unless otherwise advised. You will be contacted (by phone or email when your order is ready to be shipped). We understand that there may be times that you need your order more quickly, just let us know and we will do our best to accommodate you. Payment must be received before we will ship orders.

We do not have any minimum order amount that need be purchased.
 

We offer the following shipping methods:

USPS Priority Mail

Insurance and/or tracking is avaliable, at your cost and request.

We will notify you of the amount of shipping on your order, in the email sent to you regarding your order total.  All payments must be received and clear the bank before orderes will be shipped.  No exceptions.

All Items are sent in good condition. If you receive your order and once opened the items are damaged, you should contact us immediately or with in 3 days. Product(s) must be unopened and unsued, no exceptions. We will do our best to satisfy your order in a timely manner.

Payment Options:
At the moment:

We accept personal checks,cashiers checks and money orders. All payments must be received and clear the bank before orders will be processed.

There is a $20.00 returned check fee on all returned checks.

Current address, phone number and email are required for purchases. This is just in case we have any questions on your order.

Cancellations and Returns

Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it.

All orders placed with Hill Country Soap are made to order or in very small batches in order for us to guarantee their freshness.

Occassionaly, some items will vary from order to order. This is due to the oils and herbs we use varying from time to time. So in light of this we can not except any returns because of this which we can not control. Also do to the nature of the products we offer we can not except returns.

If you cancel an order prior to shipping or cancel a custom order, you will be responsible for a re-stocking fee of 15% of the total order minus shipping costs.

SAFETY INFORMATION

Hill Country Soap products are not intended to diagnose, treat, cure or prevent any disease or illness. Liability is not taken by Hill Country Soap for any claims made from the misuse or otherwise from any Hill Country Soap Product.

We at Hill Country Soap recommend that all our creams and lotions be kept in a cool, dry place to ensure you receive the best benefits of the product.

Hill Country Soaps products should be used with in 12 months of receiving in most cases. Labels will state an expiration date.

Always keep all items with embedded toys or the such out of the reach of children unless there is adult supervision .

If you have sensitive skin or allergies, email Hill Country Soap for a list of ingredients before purchasing any items
or check our ingredient page for more information.

If you are pregnant, nursing a baby, have heart problems, epilepsy, high blood pressure or diabetes, you should seek the advice of a health professional before using Hill Country Soap Products.

All Hill Country Soap products are for external use only.

PRIVACY POLICY

We at Hill Country Soap realize how important it is to protect privacy and that it's our responsibility to protect your privacy. Information regarding our customers or visitors to our site will never be given out or sold. All information we receive on you will not be used for any reason except to fulfill your order and send to you updates on Hill Country Soap Co. Products and the such.

"All images, copy, code, content, and any other digital assets within this website are owned by Hill Country Soap Co. Any infrigement by sharking, copying or duplicating the above mentioned assets through any means will be considered infringement of copyright law and will be subject to the fullest extent of the law and any additional civil litigation."

Do you have any questions? Send us an e-mail at:

hillcountrysoap@lycos.com